Refund Policy
Our Refund Policy
No Refunds
At Skynntone Naturals, we value customer satisfaction and strive to deliver high-quality products. However, all sales are final and we do not offer refunds on purchases. We encourage you to carefully review all product descriptions and consult our customer support team with any questions prior to making a purchase.
Refund Policy - the basics
Missing or Damaged Shipments
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If your order is lost in transit by one of our verified shipping vendors, we will replace your shipment at no additional cost to you, subject to verification and claim approval by our shipping partner.
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If your order arrives damaged due to mishandling during shipment, please contact us immediately and include photographs of the damage. We will replace the damaged items free of charge after we verify the damage.
Product Dissatisfaction Courtesy Replacement
We understand that on rare occasions, a product may not meet your expectations. As a one-time courtesy, we are willing to replace one unsatisfactory product free of charge. This courtesy replacement is granted at our sole discretion and is not a guarantee for future or repeated requests.
100% Customer Satisfaction
How to Initiate a Replacement Request
To request a replacement for a missing, damaged, or unsatisfactory product, please contact our Customer Support at [contact email/phone]. Provide your order number, photos (if applicable), and a clear description of the issue. We aim to process replacement requests as quickly as possible.
Policy Changes
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on our website, and the updated policy will take effect as soon as it is published.